1. Shipping costs

Shipping is free of charge depending on the total order amount and the country :

• 35 euros or more : free shipping to France.
  
• 70 euros or more : free shipping to France Dom Tom, Germany, Benelux, Netherlands, Luxembourg, Monaco, United Kingdom, Italy, Spain, Austria, le Denmark, Ireland, Portugal and Vatican.
  
• 120 euros or more : free shipping to the USA, Canada, Switzerland, Finland, Norway, la Sweden, Greece, Hungary, Poland, Czech Republic, Slovakia (Slovak Republic), Danmark, Liechtenstein, Slovenia, Gibraltar and Malta.
  

Products will be shipped to the delivery address mentionned in the order form. Pending on the weight and/or volume corresponding to the ordered product(s), you will be given a choice among several shipping methods.

2. Online ordering

Proof of payments made by our customers is securely held in our computerized records. Backups of all transactions and corrersponding invoices are kept securely and durably and can be made available to a court of justice in any litigious situation. Access to any record can be granted to our customers upon simple request provided that the transaction implies an order amounting to 150 Euros or more. Centiflor reserves the right to cancel any order from a customer with whom a prior payment problem has remained unsolved.

3. Product availability

Our product offers and prices remain valid so long as they are displayed on our website and subject to stock availability.

4. Product indentification and certification

We create ourselves all photos, texts, drawings, and files related to our products. The products that we propose are in compliance with the french norms and legislation. For any product order made for the purpose of exporting it to another country, it is your responsibility to ensure that the product complies with the legislation of the country of destination which includes administrative declarations, payment of taxes, possible usage restrictions, etc... Our responsibility is not engaged for non-compliance on your part to the legislation of the country where the product is to be exported. It is your duty to verify all conditions of export and use of the products with the local authorities of the country of destination prior to exporting it.

5. Filling order forms

Checking that all information required is complete and accurate will ensure a problem free order and delivery. For example, double-checking that the delivery address has been correctly entered will ensure that delivery is made and made with no extra delay. We would have to charge you for shipping a second time if a parcel had been returned because of an incorrect delivery address.

6. Prices

Prices are in Euros and include taxes (TTC: Toutes Taxes Comprises, All Tax Included). Prices displayed on product pages do not include shipping charges. Prices displayed in the order confirmation are final prices and include tax for France and EEC countries.

7. Payment methods

Orders can be payed using one of the following methods: Bank Cards (Visa, Carte Bleue, MasterCard, American Express), checks or transfers. Payments by check must originate from a bank domiciliated in metroplitan France. Check orders will be fulfilled upon reception of funds, with the check being deposited immediately. Availability as well as delivery delays are counted from the time payment is effectively credited to our account. A bank card order will be debited at the same time shipment is made.

8. Secured online payment

Submitting the order form implies that you are authorized to use the payment method that you have chosen (Bank Card or Check). We make sure on our side that the sensitive information, such as card numbers, that you transmit to us is fully encrypted using the SSL (Secure Socket Layer) protocol. This means that your ordering information can never be readable by any third party while transitting on the network. Payments are made directly to our bank account Groupe CIC).

9. Delivery delays

Our maximum turnaround time is 24 hours with products being usually shipped during the next business day following an order. Delivery delays applicable are mentionned on the order form. Please note that payments by check are subject to the delay necessary for creditting to our account. Availability and shipping delays are always counted from the time effective payment has been made. In case of a late delivery originated from La Poste, we recommemnd that you check with them within eight business days following the anounced shipping date to make sure that your parcel is not being held at the post office. You can also report this extra delay to our Customer Service by emailing to: contact@huiles-et-sens.com or by calling us at: 33 1 90 46 98 61.

10. Product return

You are permitted by law to return a product to us within seven days after its reception with no obligation on your part to state a motive or pay a penalty except for, in some cases, the retuyrn expense itself (Consumer Act number 2001-741 of August 23, 2001). If the seventh day is a Saturday, Sunday or holiday, the next business day applies. In order to ensure a good return, you are invited to signal it first to our Customer Service (contact@huiles-et-sens.com). In such a case, you may either request a refund or an exchange with another product representing an amount equivalent or greater (with the payment difference made accordingly) than the product first ordered. Return expenses are to your charge, with a return product needing to be in perfect condition. Upon acceptation of a returned product, we will make our best efforts to refund you within 30 days. We will then credit back your account, using the same secure payment method that was used when your order was first placed.

11. Non-liabilities

Are considered as fortuitous or force majeure, thereby not implying any liabilities, cases by which facts or circumstances are uncontrollable, unpredictable and unchangeable by the sole will of the parties. In such an event, a mutual examination of the incidence of these facts or circumstances is to be priviledged in order to determine the conditions under which the execution of the agreement can be continued.

12. "Computers and freedom" laws

The french "Informatique et libertés" law, number 78-17 of January 6, 1978 allows you to verify and modify your personal information data. This can be made by sending a letter to Centiflor SARL, Av. Marcel Pagnol, ZA Le Brusquet, F - 84110 Vaison la Romaine. According to the options you selected when creating or modifying your account, you may from time to time receive offers from our company. If you wish this to cease, you may at any time request it from us by writing to us at the above address. We would like to inform you that our establishing lists of our customers email addresses, has been registered with the CNIL (Commission Nationale de l'Informatique et des Libertes), in conformitty with its guidelines. Under no circumstance will we divulgate any of our customers personal information to third parties.

13. International sales and applicable law

Any litigious product order, be it related to its fulfilment, interpretation, validity or its cancellation, will be subject to examination under the french legislation exclusively.

14. Validity of the present terms and conditions

If one or more of the above general conditions are to be deemed as invalid in application of a specific law, or a competent court decision, all others will nonetheless retain their full force.

All orders made on the Huiles & Sens website are subject to the general terms and conditions described below. The purpose of these is to define the rights and obligations attached to sale transactions. Since these transactions are made online, your agreement to these terms and conditions is implicit with no hand written signature being required to acknowledge them.