Privacy policy

Introduction

At Huiles & Sens, a French company, we attach paramount importance to the protection of your personal data. We are committed to processing your information transparently, honestly and in compliance with the General Data Protection Regulation (RGPD) and the French Data Protection Act (Loi Informatique et Libertés). This policy informs you about how we collect, use, store and protect your personal data.

Our commitments

  • Confidentiality: Your personal data is confidential and used only in the context of our services.
  • No resale: We never sell your personal data to third parties.
  • Protection: We implement rigorous security measures to protect your data.
  • Payment security: We do not store your bank details.

Reference legal texts

  • European regulation: Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.
  • French law: Loi n°78-17 du 6 janvier 1978 relative à l'informatique, aux fichiers et aux libertés.

Definition of personal data

In accordance with the RGPD, personal data refers to any information relating to an identified or identifiable natural person, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, or elements specific to his or her identity.

Collection of personal data

Data we collect directly

  • Online purchases
    • Data collected: Surname, first name, date of birth, delivery address, billing address, method of payment.
    • Purpose: Order processing, payment and delivery management.
    • Legal basis: Execution of sales contract.
  • Customer account
    • Data collected: Last name, first name, e-mail address, password, purchase history.
    • Purpose: Account management, personalization of user experience.
    • Legal basis: Performance of service contract.
  • Newsletters
    • Data collected: Email address, communication preferences.
    • Purpose: Sending promotional information.
    • Legal basis: Consent.
  • Reservation of workshops and training courses
    • Data collected: Last name, first name, email address, telephone number, booking details.
    • Purpose: Management of bookings and payment processing.
    • Legal basis: Contract performance.

Data collected indirectly

  • Browsing data: IP address, browser type, pages visited.
  • Purpose: Site improvement and performance analysis.
  • Legal basis: Legitimate interest.

Use of personal data

We use your personal data for :

  • Order processing: Management of purchases, shipments and after-sales service.
  • Customer service: Responding to your requests and providing assistance.
  • Marketing: Send you offers and information about our products.
  • Reservations: Manage the workshops and training courses you have booked.
  • Service improvement: Analyze the use of our site in order to improve it.

Data sharing

We may share your personal data with:

  • Payment partners: For payment processing (PayPlug, PayPal).
  • Delivery services: For shipping your orders (Colissimo).
  • Service providers: To manage newsletters, reviews, etc. (Probance, Société des avis vérifiés).
  • Legal compliance: If required by law or to protect our rights.

Data retention period

We keep your personal data for :

  • Orders: 5 years from the date of the order.
  • Customer account: For as long as the account is active.
  • Marketing: 3 years after the last interaction.
  • Workshop bookings: 5 years from the date of booking.

When your data is no longer required, or at your request, we will delete or anonymize it in accordance with current legislation.

Data security

We implement technical and organizational security measures to protect your data against unauthorized access, loss or destruction. Our site uses security protocols such as HTTPS and TLS encryption to ensure the protection of sensitive information.

Your rights

You have the following rights concerning your personal data:

  • Right of access: You may request access to your personal data.
  • Right of rectification: You may request the correction of inaccurate or incomplete data.
  • Right to erasure: You can request the deletion of your data under certain conditions.
  • Right to object: You may object to the processing of your data for specific reasons.
  • Right to portability: You may request the transmission of your data to another data controller.
  • Withdrawal of consent: You may withdraw your consent at any time.

To exercise your rights, please contact us at: contact@huiles-et-sens.com. For your protection and the protection of all users, you may be asked to provide proof of identity before we can respond to your request.

On the other hand, we may not be able to respond positively to certain requests in which a user objects to the processing of his or her personal data, in particular when such requests no longer enable us to provide our services.

Users may also lodge a complaint with the competent supervisory authority in their country of residence, and in particular with the CNIL for French residents.

Changes to the policy

We may update this privacy policy. Any changes will be published on this page and will come into effect as soon as they are published.

Contact

If you have any questions about the handling of your personal data, please contact us at :

Huiles & Sens (SARL ALGOVITAL)
Postal address: 885 Chemin des Amarins, ZA Les Amarens, 84340 Entrechaux, France
Email: contact@huiles-et-sens.com